CoodySchool Privacy Policy

Preamble

CoodyTechnology, the data controller, is a company responsible for the development and operation of CoodySchool, an e-learning platform offering courses through monthly subscriptions (hereinafter referred to as "CoodySchool" or "we").

To comply with regulatory and legal requirements and respect the personal data of its users, CoodyTechnology has implemented a privacy policy applicable to personal data collected in the context of its "Services" or "Products".

This Policy:

  • Covers the collection of personal data through our website and mobile applications;
  • Details how information collected via our website is used and protected;
  • Provides information about your rights to access, rectify, delete, or oppose the processing of your personal data.

By using CoodySchool and providing us with your personal data, you consent to the processing of your personal data as described in this privacy policy.

1. Processing of Personal Data

Personal data is any information collected and recorded in a format that allows you to be personally identified, either directly or indirectly, as an individual.

The provision of information marked with an asterisk on data collection forms is mandatory and necessary to process your request and provide you with the requested response or service.

In addition to this information, we collect information that you agree to provide us or that we collect in our legitimate interest or as part of our legal obligations.

Below you will find a general overview:

  • Categories of personal data we use and store about you;
  • Purposes for which this information will be collected;
  • Legal bases applicable to data processing.

2. Individuals Concerned by Personal Data Collection

In the context of providing our services, we may collect information relating to the following individuals:

  • Users of our website and/or our applications,
  • Customers, and/or, where applicable, their administrative or technical contact,
  • Job applicants,

Hereinafter collectively referred to as "you," "your," or "yours."

3. Categories of Personal Data We Collect and Purposes of Collection

3.1. Data You Voluntarily Provide

This includes:

  • First and Last Names
  • Title
  • Company Name (if applicable)
  • Email Address
  • Postal Address (including Postal Code, State/Province, City, and Country)
  • Phone Number
  • Educational Background and Learning Preferences
  • Payment Information (for subscription processing)

Main processing purposes:

  • Create and manage your account;
  • Process and manage your subscription;
  • Provide access to the courses you've subscribed to;
  • Manage the sending of marketing offers;
  • Update and improve the performance of the Services we provide you;
  • Manage your application for one of our job offers and evaluate your suitability for the position concerned (for job applicants);
  • Respond to your questions and support requests.

3.2. Automatically Collected Data

This data may include your IP address, device type, operating system details, unique identification numbers (including mobile advertising identifiers), browser type, browser language, geographic location (explained in detail in the "Location Information" section) and other technical information.

Main processing purposes:

  • Improve the quality, relevance, and security of our Website and Services to offer a personalized experience to users of our website and services (For example, by displaying the Services that interest you, in the appropriate language and currency);
  • Block IP addresses in case of violation of our website's Terms of Use.

3.3. Data We Obtain from Third-Party Sources

We may receive personal data about you from third-party sources, but only if these third parties confirm your consent or are required or legally authorized to disclose it to us.

These third-party sources may include payment services, resellers, and other partners who sell our products and services.

The types of information we collect from these third parties include contact details and order information.

Main processing purposes:

  • Evaluation of your suitability for a position (for job applicants);
  • Blocking fraudulent payments;
  • Provision of our services.

3.4. Cookies

We use cookies and similar tracking technologies on our website. These allow us to make our site easier to use and to better tailor the site to your interests and needs. For more information, please read our Cookie Policy.

3.5. Location Information

We may collect various information related to your location, including general information (examples: IP address or postal code, ...) and more specific information (example: GPS functionality on mobile devices to access a site, product, or service).

If you access our Services via a mobile device and do not want your device to provide us with location information, you can disable GPS or other location functions on your device, provided your device allows you to do so. See your device manufacturer's instructions for more details.

Main processing purposes:

  • Personalize the services provided to you, such as the content of our website and the features of our services. (To do this, your location information may be shared with our agents or suppliers)

4. Other Purposes for Processing Your Personal Data

4.1. Customer Account Management:

As part of the Contract that binds us to you (as a CoodySchool Customer), we collect and process certain of your Data to:

  • Provide customer support and manage your accounts;
  • Process your orders and commercial documents (quotes, invoices, ...);
  • Verify compliance with the use of products and services vis-à-vis our terms of use;
  • Contact you (including by email) regarding the expiration or renewal of services and other related notifications;
  • Maintain our customer database and records.

4.2. Surveys and Market Studies

We may use the personal data of users who participate in our surveys for analysis purposes to better understand the demographics, interests, and behavior of our users, to measure and increase customer satisfaction, and to improve our products and services.

4.3. Network Monitoring

We may process logs and other data on access and traffic passing through our network and equipment in order to:

  • Monitor availability and performance;
  • Perform maintenance;
  • Monitor security, threat research, and other scientific research;
  • Develop new products and services;
  • Improve existing products and services;
  • Create statistics;
  • Write reports and analyze trends.

5. Legal Bases for Processing Personal Data

Our legal basis for collecting and using personal data will depend on the personal data concerned and the specific context in which we collect it.

However, we only collect your personal data when you expressly consent to the processing of your data (for marketing communications, for example), or when processing is necessary to ensure the execution of the contract that binds us to you, for us to comply with our legal obligations, to protect your vital interests or those of another person, or for the satisfaction of our legitimate interest.

For more information, please contact us by email at the address mentioned in the "Contact" section.

6. Sharing and Disclosure of Your Personal Data

We may need to communicate your personal data, solely in the context of being able to satisfy you when using our Services, to internal recipients and/or external recipients.

Internal recipients: This includes all internal staff who are required to intervene to provide you with CoodySchool Services or to manage your account, such as the technical service, commercial service, administrative and financial service.

External recipients: These include:

  • Our payment processing and fraud prevention service providers, Marketing, Web Statistics, Web Hosting, Messaging, Antispam;
  • Any national administrative or judicial authority requesting the communication of your personal data to the extent required by law. This type of disclosure may be required in the context of any lawsuit, request or investigation, government request, legal order, enforcement of legal rights, etc.
  • Any other person with your consent to disclosure.

In accordance with our instructions, our suppliers and service providers may process or store personal data in the course of performing their functions.

Note that whenever we share personal data, we take all reasonable measures to ensure that it is processed securely and in accordance with this Privacy Policy.

7. Data Retention

We store your information for a duration proportionate to the purpose for which we process it in compliance with the limits imposed by legislative and regulatory texts and according to the durations imposed by our suppliers, a contract, or similar obligations applicable to our activity.

Furthermore, it should be noted that even after the end of our commercial relationship, it is possible that we retain certain information if we deem a legitimate need. For job applicants, their information may be kept in our database to contact them about future opportunities, unless the persons concerned refuse.

8. Minors

By using the CoodySchool website and services, you guarantee that you are of legal age.

If you think we are processing data of minors, we thank you for contacting us via the address mentioned in the "Contact" section below so that we can delete it, if applicable.

9. Your Rights

In accordance with applicable data protection laws, you have the following rights:

  • The right to access personal information we hold about you;
  • The right to ask us to update or correct any personal information about you;
  • The right to request a copy of your data. These copies may be charged;
  • The right to withdraw your consent to the processing of your personal data at any time, when this processing is based on your consent;
  • The right to object to receiving commercial and marketing communications;
  • The right to erasure, only to the extent that the data is no longer necessary for the Services purchased or required for our legitimate products to legal or contractual requirements. (note that some data is mandatory for the provision of certain services)
  • The right to restriction of processing. Here the limitation will depend on the nature of the service we provide you;
  • The right to data portability;
  • The right to object to the processing of personal data concerning you;
  • The right to lodge a complaint with a regulatory authority.

You can exercise these rights at any time by sending us an email at support@coodyschool.com.

10. Security of Personal Data

CoodyTechnology implements appropriate means to preserve the security and confidentiality of data, via reasonable physical, administrative, technical, and organizational protection procedures that meet the highest security standards. These protection procedures vary depending on the sensitivity of the information we collect, process, and store and the current state of technology.

Furthermore, you are solely responsible for the security and confidentiality of the login credentials you have created or received to access your customer area.

11. Contact

If you have any questions or complaints about this privacy policy or about the processing of your data by CoodyTechnology, you can contact our data protection officer by email at support@coodyschool.com

12. Modification of Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time and as of right. These modifications come into force from the date of their publication on the CoodySchool website. We therefore recommend that you regularly consult this Policy to be kept informed of any possible update of this Policy.

Note that the use of the CoodySchool website and/or Services, or the provision of information about you after the update of this Policy, will constitute your acceptance of the latest version of the Privacy Policy.